Next time you check-in for a Virgin Atlantic flight, don’t be surprised if you are greeted by a bespeckled attendant wearing the latest tech trend. Virgin Atlantic rolled out a test this week using Google Glass to facilitate the check-in process for their premium Upper Class passengers in London Heathrow airport. From the moment travelers arrive in their Virgin chauffeured limousine staff will greet them by name and update passengers on their flight information, weather and local events at their destination, and translate any foreign language information. In the future, the technology could also help coordinate passengers’ dietary and refreshment preferences. The trial run will last six weeks before a decision is made about whether to implement the service permanently. “By being the first in the industry to test how Google Glass and other wearable technology can improve customer experience, we are upholding Virgin Atlantic’s long tradition of shaking things up and putting innovation at the heart of the flying experience,” said Dave Bulman, director of I.T. for Virgin Atlantic.
For more information, visit Virgin Atlantic.