Customers who hold credits for international flights have 16 months to decide on a new booking.
In response to uncertainty around international border restrictions due to the ongoing Covid-19 pandemic, New Zealand’s flag carrier has adjusted its fare flexibility policy, with the latest changes taking effect earlier today. Passengers who currently have an existing credit with the airline can make a new booking until June 30, 2022 for travel through June the following year. This applies to credits for both domestic and international flights.
Meanwhile, passengers who book or now hold tickets for international flights scheduled to depart up until 11:59 p.m. on June 30 this year can either choose to hold the value of their fare in credit for rebooking until June 30, 2022, or amend the date of their flight with change fees waived (though fare differences may still apply).
In a statement, Air New Zealand’s Chief Customer and Sales Officer Leanne Geraghty said customers can rest assured that their credit will remain valid for longer in response to the ever-changing circumstances. “We’ve seen many of our customers using their credits already and we’re hopeful Tasman and Pacific travel will be up and running over the coming months. For those wanting to go farther afield, we recognize this may take longer, which is why we’ve extended the window for opting into credit as well as the length of time people have to use that credit.” Geraghty added that normal fare rules for domestic travel would resume from April 1, 2021, and advises passengers to choose flexible fare options such as Flexidate or Flexitime in case travel plans need to be changed at short notice.
Travelers with existing bookings on flights to or from Auckland until Sunday, February 21 who plan to fly before March 7 will be able to reschedule their trips with any fare differences waived, and are advised to call Air New Zealand’s contact center directly to arrange this. Those with tickets for a domestic flight scheduled to depart up until March 30 who no longer wish to travel can convert their fares into credit for a future journey via the airline’s online booking tool.
More information here.