Cathay Pacific Launches WhatsApp Service in Hong Kong

Round-the-clock support on the mobile platform makes for a quicker alternative to emails and phone calls.

Photo: Cathay Pacific

Travelers with a Hong Kong phone number beginning with the local prefix +852 can now contact Cathay Pacific’s customer care team through WhatsApp by messaging 852/2747-2747. Instead of chatbots, actual members of staff will be on hand to respond 24 hours a day, seven days a week, and the service is available in both English and Chinese. The live chat can be used for general booking and ticketing queries, to amend or upgrade flight reservations, ask about frequent-flyer program Marco Polo Club, and redeem Asia Miles.

Cathay has given the same verified WhatsApp account and business number as the one supplied to customers overseas. Last June, the carrier rolled out English-language support on WhatsApp in India, a move that was echoed several months later in the United Kingdom, where travelers can get in touch with Cathay from 9 a.m. to 6 p.m. every day except for public holidays. According to a statement, the airline says “the new service is part of Cathay Pacific’s efforts to provide passengers with as much choice as possible when it comes to their customer service needs.”

Other global carriers that already offer WhatsApp support include Singapore Airlines — which billed itself as the first in the Asia-Pacific region to partner with the tech giant — KLM, and Virgin Atlantic.

More information here.

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