Coronavirus: Cancellation Policies for IHG, Marriott, Airbnb, and More

In light of the coronavirus outbreak, major hotel chains are rolling out cancellation policies to ease guests’ last-minute changes in travel plans.

InterContinental Phu Quoc Long Beach

InterContinental Hotels Group

The hotel group is waiving cancellation fees for existing and new bookings at all IHG hotels globally for stays between March 9, 2020, and April 30, 2020. For any stay prior to March 9, 2020, existing measures mean that travelers will be able to change or cancel a valid booking reservation without financial penalty if you are traveling to or from:

  • Mainland China, Hong Kong SAR, Macau SAR, and the Taiwan region for any stay between January 23, 2020, and March 9, 2020.
  • Italy and South Korea for any stay between February 28, 2020, and March 9, 2020.

Marriott

Guests with existing individual reservations, including reservations with pre-paid rates that are typically more restrictive, will be allowed to make changes or cancellation without a charge up to 24 hours prior to arrival as long as the change or cancellation is made by April 30, 2020. For guests making new individual reservations between now and April 30, 2020, those reservations can be changed or canceled at no charge up to 24 hours before a guest’s scheduled arrival date.

Hilton

Hilton is waiving all change fees and offering full refunds for regions affected by government-issued travel restrictions. All reservations, including those that are not typically eligible for cancellation, and are scheduled before April 30, 2020, can be altered at no charge up to 24 hours before arrival.

Hyatt

The hotel group is waiving all cancellation fees for stays through March 31, 2020, for any guests living in Greater China, South Korea, Japan, and Italy. All cancellations are also free for anyone with reservations at Hyatt hotels in those same areas. In addition, Hyatt is giving members the option of trading in any advanced purchase rate non-refundable reservation booked directly on or before March 8, 200 for travel through June 2020 for 10,000 World of Hyatt Bonus points instead.

Wyndham Hotels

Wyndham is allowing guests who are traveling to or from Greater China, South Korea, or Italy with direct bookings through March 31, 2020, to have their cancellation or change penalties waived entirely. Guests with direct bookings who are prohibited from traveling to their booked hotel under the law will have their cancellation or change penalties waived. For existing direct bookings, all Wyndham properties worldwide are required to accommodate rate reservation changes, as long as the request is received at least 48 hours prior to arrival and the same number of room nights or more are booked for a future stay.

Airbnb

The online lodging marketplace is applying its Extenuating Circumstances policy to the United States, as well as Mainland China, South Korea, and Italy. As such, reservations made on or before 14 March 2020 for stays and Airbnb Experiences, with a check-in date between 14 March 2020 and 14 April 2020, are covered by the policy and may be canceled before check-in. Guests who cancel will receive a full refund, and hosts can cancel without charge or impact on their Superhost status. Airbnb will refund all service fees for covered cancellations. The host’s cancellation policy will apply as usual to reservations made after 14 March 2020 and to reservations made on or before 14 March 2020 with check-in dates after 14 April 2020.

Share this Article