Emirates Introduces Biometric Path at Dubai Hub

This brand-new initiative promises a contactless airport experience from check-in to boarding.

Photo: Emirates

The ongoing Covid-19 pandemic hasn’t just accelerated the rollout of contactless self-check in and bag drop kiosks in airports around the world; some airlines are going one step further to reduce human interaction throughout the pre-departure experience for a safer journey. Emirates passengers traveling from and through Dubai can now opt to take an “integrated biometric path” launched by the Gulf carrier—it relies on system that uses both facial and iris recognition to allow customers to check in, clear immigration formalities, enter an Emirates lounge, and board their flights all without any physical contact with ground staff.

Emirates’ Chief Operating Officer Adel Al Redha said in a statement, “We have always focused on providing a great customer experience at any touchpoint and now it is more vital than before to make use of technology and implement products, and introduce processes that focus not only on fast-tracking customers, but more importantly on health and safety during their travel journey. The state-of-the-art, contactless biometric path is the latest in a series of initiatives we have introduced to make sure that traveling on Emirates is a seamless journey and gives customers added peace of mind.”

Photo: Emirates

Biometric touchpoints have been installed at select first-, business-, and economy-class check-in desks inside Terminal 3 at Dubai International Airport, and there are plans to increase the number of units in the future. The airline has also teamed up with Dubai’s General Directorate of Residence and Foreigners Affairs to create a Smart Tunnel, which lets passengers walk through and clear immigration without human intervention or getting their passports stamped.

For even more peace of mind, Emirates is offering free global insurance cover for Covid-19 related medical expenses. The policy automatically applies to all customers flying the airline until December 31, 2020, and will remain valid for 31 days from the time each traveler embarks on the first sector of their journey.

More information here.

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