The Dubai-based carrier hopes to boost confidence in air travel by rolling out a new insurance policy for all passengers, regardless of cabin class or destination.
In a first for the airline industry, Emirates has just announced that it will cover medical expenses of up to 150,000 Euros (about US$174,000) and quarantine costs of 100 Euros (US$116) per day for 14 days for passengers who are diagnosed with Covid-19 while abroad. This will be provided free of charge to Emirates customers traveling in all cabin classes and to any destination.
Everyone who flies Emirates on or before October 31, 2020 is automatically covered under the new insurance policy. The cover is valid for 31 days from the moment travelers begin the first sector of their journey, and provides added assurance even if they onward to another city using another airline or mode of transport. It’s worth nothing that a second one-way ticket on Emirates as part of the same trip will be treated as a new booking, with a new 31-day period of assistance.
Emirates passengers are not required to register or fill in any forms ahead of their travels and there is no obligation to use this cover. However, affected customers diagnosed with Covid-19 should call the Emirates Covid-19 Assistance hotline as soon as possible and provide a number of required documents.
These include an Emirates flight ticket and boarding pass; a passport (including a residency visa page, if applicable); the Covid-19 positive test result, dated after the first day of travel; an email address and contact number, plus details on the hospital, clinic, or medical facility where they are undergoing treatment. Apart from covering medical expenses and quarantine costs, the airline will also pay for the patient’s repatriation along with the return of one travel companion and minors to their country of residence.
Sheikh Ahmed bin Saeed Al Maktoum, the Emirates Group chairman and chief executive, said in a statement, “Emirates is proud to lead the way in boosting confidence for international travel. We know people are yearning to fly as borders around the world gradually reopen, but they are seeking flexibility and assurances should something unforeseen happen during their travel.”
More information here.