Etihad Expands “Verified to Fly” Service Globally

Travelers on routes across the Gulf carrier’s network can validate their Covid-19 travel documents before arriving at the airport.

Image courtesy of Etihad Airways

Launched at the beginning of June for passengers departing Abu Dhabi to all destinations excluding China, and subsequently introduced on routes from Amman, Beirut, Dhaka, and Manila, Etihad Airways’ “Verified to Fly” service is now available for the vast majority of the airline’s flights.

The brand-new Verified to Fly service can be accessed online via Manage my Booking, with customers asked to follow simple instructions to upload and submit their travel documents. Once the submission has been checked by the Verified to Fly team, guests will receive a “success” email if their documents meet government requirements. If any requirements are missing or not met, passengers will be asked to resubmit or check their documents; travelers can also check their Verified to Fly status at any time by visiting Manage my Booking.

Customers who use the service can travel to the airport with confidence and peace of mind, knowing they have met all essential pre-departure requirements set out by government authorities at their destination. With the formalities out of the way, verified travelers enjoy fast-track check-in at the airport through the dedicated Verified to Fly desk for a quicker and smoother experience. Etihad’s early trials showed that Verified to Fly guests saw their processing times at check-in almost halved and average queuing times reduced for all.

John Wright, Etihad Airways’ Vice President for Global Airports and Network Operations, said in a statement, “Verified to Fly has proven hugely popular with our guests, as they get a fast-track experience when checking in at the airport if using Verified to Fly… we appreciate these are challenging times for travelers and this has been a key initiative to simplify our guests’ journeys as much as possible.”

More information here.

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