Langham Hospitality Group Announces its Latest Response to Coronavirus Outbreak

Staff members have been given enhanced training sessions on personal hygiene, specifically those steps which can help to reduce possible transmission.

Photo: The Langham, London

“We’re not going anywhere and when our guests are ready to return, we will be here to welcome them back.” So said Langham Hospitality Group CEO Stefan Leser in a recent press release about the latest measures implemented by the company to combat Covid-19 at The Langham and Cordis hotels around the world.

“Recent events have proven that the profoundly disruptive effects of this virus outbreak are drastic for our industry,” Leser said. “But we are now starting to see a glimmer of relief in the form of a decreasing number of cases of confirmed infections in Mainland China, and our hotels in that region are now working towards a recovery plan for the rest of the year. As an industry, we are under tremendous pressure but it is heartening to observe that domestic travel in Mainland China is beginning to rise and that calls have started coming in for hotel stays.”

Lobby at The Langham, Huntington, Pasadena.

Taking a cue from Langham Hospitality’s 11 hotels in Mainland China, which the company says have been vigilant in their focus on containing the spread of the virus in their communities, each property in the group has strengthened its daily protective measures regarding food handling, sanitization, disinfection, and cleaning procedures. Additionally, staff have been given enhanced training sessions on personal hygiene, specifically those steps which can help to reduce possible transmission.

Stefan Leser, Langham Hospitality Group’s CEO.

The group announced it is also prepared to provide travelers with a full refund and waive all related fees on cancellations or changes made on direct individual bookings for stays through May 31, 2020, at any of The Langham and Cordis hotels in its portfolio. (Bookings made by a travel agent or an online travel agency can be canceled or changed through the platform on which the booking was originally made.)

Lobby at Cordis, Dongqian Lake, Ningbo.

“At all of our 22 hotels around the world, we want to ease the minds of guests who wish to cancel or change their reservations with us that we will make that process as easy as possible. And for those who are currently our guests, I want them to know that we remain vigilant and steadfast in our commitment to provide every individual at our hotels with the highest standard of safety and hygiene,” Leser said.

“We are in this together, and we wish for everyone to stay safe and healthy.”

More information here.

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