International guests at over 20 properties across the Asia-Pacific region will be eligible for emergency medical coverage at no extra cost.
Following the successful introduction of complimentary Covid-19 medical coverage for international guests at its Singapore hotels back in January, the Shangri-La Group will broaden the program’s scope to an additional 21 properties across Southeast Asia, Australia, Hong Kong, and Japan.
The expansion will be rolled out in phases starting this month, with hotels in Malaysia among the latest to be included. Nine of the company’s hotels and resorts are participating so far, with those in Australia expected to join the initiative over the next few weeks:
|Malaysia||Golden Sands Resort, Penang|
|JEN Penang Georgetown by Shangri-La|
|Shangri-La Hotel, Kuala Lumpur|
|Shangri-La’s Rasa Ria Resort & Spa, Kota Kinabalu|
|Shangri-La’s Rasa Sayang Resort & Spa, Penang|
|Shangri-La’s Tanjung Aru Resort & Spa, Kota Kinabalu|
|Traders Hotel, Kuala Lumpur|
|Singapore||Shangri-La Hotel, Singapore|
|Shangri-La’s Rasa Sentosa Resort & Spa, Singapore|
Shangri-La Group says it is among the first global hotel chains to provide automatic medical coverage for international guests, a move that builds on its Shangri-La Cares commitment as it seeks to provide further assurance and peace of mind for those traveling during this period.
In a statement, Shangri-La Group’s CEO Lim Beng Chee said, “With global vaccination programs and discussions of reopening international borders gaining some momentum, we anticipate more people will soon be looking to safely travel once again. The proactive arranging of Covid-19 insurance coverage, which is increasingly a travel staple, demonstrates our commitment to be there for our guests every step of the way when they are ready to travel.”
To receive this Covid-19 emergency medical coverage, international guests will have to book their stays at participating Shangri-La Hotel & Resorts properties for eligible check-in dates, and they will be automatically covered under the policy at no additional charge.
Underwritten by AIG, the coverage includes emergency medical expenses of up to a total of US$184,000 should the guest test positive for Covid-19 during their stay. The policy also covers additional accommodation and travel expenses if stays must be extended for medical reasons. A dedicated AIG customer service team will be on hand to help affected travelers, while Shangri-La guests will also have access to 24-hour emergency travel assistance during their trip.
More information here.