Building on its Shangri-La Cares commitment, the brand aims to give travelers in the Lion City even greater peace of mind.
Under a new policy that took effect on New Year’s Day, guests who are diagnosed with Covid-19 while bedding down at any of the Shangri-La Group’s four hotels in Singapore will be eligible for emergency medical coverage of up to SGD 250,000 (about US$189,500) at no extra charge. This is valid for stays through June 2021, and applies to travelers who enter Singapore through the Reciprocal Green Lane arrangement or those holding an Air Travel Pass. Currently, applications for the latter are only open to residents of Australia, Brunei, Mainland China, New Zealand, and Vietnam.
The coverage is underwritten by AIG and also includes additional accommodation and travel expenses should the affected guest need to extend their stay for medical reasons. A dedicated AIG customer service team will be on hand to provide round-the-clock emergency travel assistance. Automatic coverage will be granted to all guests who book their stays directly through the Shangri-La website, the group’s mobile app, or via its reservations hotline and email.
In a statement, Chan Kong Leong, the Shangri-La Group’s Regional CEO for Southeast Asia and Australasia, hinted that the scheme could be introduced to other countries in the future. “We have chosen to start with the Singapore market as the Singapore government has been proactively relaxing travel restrictions in a gradual and calibrated manner and has highlighted Covid-19 insurance coverage as a key enabler to rebuilding traveler confidence,” he said.
More information here.