SIA Trials Online Booking Portal for Covid-19 Tests

The brand-new service is now available for customers flying from Singapore and selected cities in Indonesia.

Photo: Collinson Group

Singapore Airlines has partnered up with Collinson, a global specialist in providing travelers with medical and security assistance, to pilot a newly developed and secure online portal to book appointments for Covid-19 tests. Through the trial phase, which will last until the middle of March, Singapore Airlines and SilkAir passengers departing from Singapore, Jakarta, and Medan are currently able to access the feature after booking their flights. Should the pilot scheme prove successful, this service will be expanded to more cities in the SIA and SilkAir network over the coming months.

The online portal allows customers to book appointments up to 48 hours before their required testing window, and choose their preferred in-city clinic from a list of testing facilities. All partner clinics have been accredited by their respective governments or relevant local boards to perform Covid-19 tests.

Those traveling from Singapore have the option of choosing either a standalone RT-PCR test or a bundle of RT-PCR and antibody tests; prices start from S$165 for the former, while the latter costs at least S$214. Over in Indonesia, passengers can expect to pay Rp 1,700,000 for a PCR test. (The bundle is not yet offered in Jakarta or Medan.) Users will receive their test result within 36 hours and be able to view them online once they become available. Test results also come with a QR code that flyers can present at check-in for verification by airport staff, and later by Singapore immigration authorities.

JoAnn Tan, SIA’s Senior Vice President for Marketing and Planning, said in a statement, “Piloting this one-stop pre-departure test is part of our ongoing efforts to provide passengers with a vital service during this time, as well as a more seamless pre-flight experience. By housing all necessary pre-departure information on one platform, our passengers can enjoy a much more streamlined booking experience with Singapore Airlines.”

More information here.

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