The service is available on nearly all of SIA’s aircraft types, except for Boeing 737-800NGs on regional routes.
Business-class passengers aboard Singapore Airlines flights can now enjoy complimentary unlimited Wi-Fi, allowing them to stay connected with loved ones on the ground while cruising at 35,000 feet. The privilege extends to customers in the first-class cabin and A380 Suites, as well as PPS Club members and PPS Club supplementary card holders. In addition, KrisFlyer members will automatically be given free three-hour Wi-Fi plans when traveling in premium economy and free two-hour Wi-Fi plans when in economy.
Customers who are not KrisFlyer members — and members who have used up their complimentary quotas — will get to opt for SIA’s simplified new Wi-Fi price plans. These range from US$3.99 (roughly S$5.25) for one hour to US$8.99 (S$11.80) for three hours and US$15.99 (S$21.00) for the entire duration of the flight. According to the airline, these changes were made based on customer feedback.
Previously, business-class flyers and PPS Club members were entitled to 100MB of complimentary inflight Wi-Fi. KrisFlyer members traveling in premium economy and economy class were offered a two-hour complimentary inflight Wi-Fi plan that was optimized for text-only messaging services.
It’s worth noting that SIA’s seven Boeing 737-800NGs, which are due to be operated until the end of 2025, are not Wi-Fi enabled. This means passengers flying certain regional routes to destinations like Da Nang, Darwin, and Medan will not be able to use the complimentary Wi-Fi service for now.