Travel Safe with Singapore Airlines

Comprehensive health and safety measures both on the ground and in the air allow passengers to fly with total peace of mind.

Receiving a warm welcome aboard a Singapore Airlines flight. (All photos: Singapore Airlines)

As Covid-19 vaccines continue to be rolled out across the globe, and an increasing number of destinations reopen to visitors, Singapore Airlines stands at the ready to welcome guests back to the skies. Its #SIAcares initiatives have been implemented at every step of the journey, safeguarding the well-being of both passengers and crew while providing a seamless travel experience.

Travelers can take comfort in the fact that Singapore Airlines has been awarded the highest attainable Diamond rating in a global airline health and safety audit by APEX, scoring at least 200 points above the minimum gold standard for passenger safety and well-being. The carrier passed with flying colors when measured against a 58-point checklist covering a range of categories such as testing, on-the-ground procedures, and inflight measures. Singapore Airlines also achieved a 5-Star rating in the Skytrax Covid-19 Airline Safety Audit, which evaluated over 190 safety and hygiene protocols both in the air and on the ground.

Contactless services are an integral part of #SIAcares. Customers can download the SingaporeAir mobile app to access more than 150 newspapers and magazines, starting 48 hours ahead of departure. The app also offers personalized travel information, with iOS users able to measure their cabin baggage to ensure it meets size requirements.

SilverKris Lounge users can read more than 150 publications through the SingaporeAir mobile app.

Pre-departure measures have been implemented in accordance with the local regulations in each country, while self-service check-in kiosks and automated bag drop counters are available at selected airports including Changi. To enter the SilverKris Lounge at Singapore Changi Airport, customers will present their mobile boarding pass on the SingaporeAir app and check in via the SafeEntry contact tracing tool. Self-service buffets here have been swapped out for à la carte meals, with passengers ordering food through their mobiles by scanning a QR code at the table. Each lounge is disinfected throughout the day, while shower facilities are thoroughly cleaned and amenities replaced between each use.

To reduce contact, à la carte meals at the SilverKris Lounge in Singapore Changi Airport are picked up at a self-collection point.

Customers can collect a complimentary SIA Care Kit when boarding, which contains a disposable mask, hand sanitizer, and a disinfectant surface wipe. For the safety of all, face masks are required to be worn throughout the flight except when eating or drinking.

Preparing inflight meals in the aircraft galley.

Singapore Airlines has enhanced its already stringent standards of cleanliness inside the aircraft cabin. Before each flight, lavatories are cleaned with high-strength disinfectants, and cabin surfaces treated with a long-lasting antimicrobial coating. State-of-the-art solutions include electrostatic spraying machines deployed on selected aircraft to neutralize any bacteria present.

All Singapore Airlines aircraft are equipped with High Efficiency Particulate Air (HEPA) filters, which remove more than 99.9 percent of particles including airborne viruses and bacteria. The cabin air is refreshed every two to three minutes throughout the flight.

All inflight meals have been simplified to minimized contact between passengers and crew; those traveling in Business Class, First Class, or Suites can expect a modified tray service in line with government regulations. On the ground, the preparation of Singapore Airlines’ inflight meals adheres to the strictest hygiene standards, with food handlers wearing personal protective equipment and automation used wherever possible.

Passengers tucking into a meal aboard a Singapore Airlines flight.

Fliers can use their personal devices to access the KrisWorld inflight entertainment system.

To minimize contact with physical objects, Singapore Airlines has suspended the distribution of high-touch items such as children’s amenities, baby kit bags, arrival cards, and inflight menus. Instead, customers can view menus online, via the SingaporeAir mobile app, or through a link in the KrisWorld entertainment system. The SingaporeAir app also allows you to browse and play movies, TV shows, or music on KrisWorld without touching the personal television screen.

You can rest assured that inflight amenities and removable items have been properly sanitized as well. All headsets, headrest covers, pillow covers, bedsheets, and blankets are replaced after every flight; linens are washed at high temperatures, while headsets are also disinfected and packed individually with hygienic covers.

All these #SIAcares initiatives demonstrate Singapore Airlines’ unwavering commitment to keep travelers safe, no matter how long their journeys.


This article was brought to you by Singapore Airlines.

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