The subsidiary of Malaysia Airlines was unable to obtain approval from Malaysia’s civil aviation regulator to operate at Seletar Airport.
Earlier this week, Firefly announced that all flights to Singapore will be suspended from December 1, 2018 onward—the day it was scheduled to transfer operations from Changi to Seletar Airport.
It was later revealed that the Malaysian Airlines subsidiary was unable to obtain approval from Malaysia’s civil aviation regulator to operate at Seletar Airport.
Firefly had originally agreed in 2014 to transfer all operations to a new passenger terminal built at Seletar to handle turboprob flights, and in July 2018, the move was scheduled to happen on December 1, 2018.
The airline currently operates 20 daily turboprop flights to and from Subang, Ipoh, and Kuantan.
In a statement released by the Civil Aviation Authority of Singapore (CAAS) on Nov 24, the airline is waiting for its Malaysia counterpart to clarify its concerns.
With regards to Subang–Singapore and Singapore-Kuantan routes, the airline said it would try its best to accommodate passengers on Malaysian Airlines flights at no cost or “full refund within 30 working days”.
Meanwhile, passengers booked on the Singapore-Ipoh route can opt for a full refund or choose another Firefly destination at no extra cost.
Firefly said it will not provide any compensation for connecting flights, missed tours, cancellation for hotel bookings, or any other expenses incurred due to the route suspension.
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